In an effort to provide exceptional service to the community and the department’s customers, a comprehensive evaluation and review of the City Planning and Development Department’s current business service processes and performance was conducted by Zucker and Associates beginning in December 2013. The goal of the analysis was to provide a framework for exceptional service while fulfilling the development needs of the community and recognizing the high standards expected by the citizens and elected officials. This data set will be updated periodically to reflect the most recent activity and implementation status.